Submersive Austin Operating LLC

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Last updated: April 21, 2026

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Submersive Austin Operating LLC ("Submersive," "we," "us," or "our") operates the website at submersive.com and provides membership services at 901 Barton Springs Road, Austin, TX 78704. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

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By using our website or purchasing a membership, you agree to the practices described in this policy.

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INFORMATION WE COLLECT

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Information you provide directly:

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  • Your name and email address when you sign up, join the waitlist, or purchase a membership

  • Your phone number, if provided at checkout or via the membership invitation process

  • Payment information (credit card details) processed through Stripe at checkout

  • Any communications you send to us

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Information generated automatically:

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  • Your unique referral code and invite link, created when you become a member

  • Your founding member number

  • Standard website usage data (pages visited, browser type, IP address)

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HOW WE USE YOUR INFORMATION

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We use the information we collect to:

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  • Process and manage your membership

  • Send you transactional emails (purchase confirmation, welcome email, membership updates)

  • Send you members-only communications about events, updates, and the space

  • Operate the referral program and track invite usage

  • Respond to your questions and requests

  • Comply with legal obligations

  • For Founding Circle members who have not opted out: display your name (or a name you designate) as a permanent installation at the Austin location, as described in your Membership Agreement. You may opt out of this display at any time by contacting us at member@submersive.com.

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Pre-sale period: Data collected during the pre-sale period — before the Austin location opens — will be retained and used to fulfill your membership when the facility opens. Your membership activation date and Grand Opening are described in your Membership Agreement.

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We do not sell your personal information to third parties. We do not share your personal information with third parties for their own marketing purposes.

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THIRD-PARTY SERVICE PROVIDERS

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We work with trusted third-party services to operate Submersive. Each processes your data only as needed to provide their service:

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  Stripe       Payment processing               stripe.com/privacy

  Klaviyo      Member email communications      klaviyo.com/legal/privacy-notice

  Webflow      Website hosting                  webflow.com/legal/privacy

  Zapier       Membership workflow automation   zapier.com/privacy

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Your payment details are processed and stored by Stripe — we do not store your full credit card number on our systems.

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EMAIL COMMUNICATIONS

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When you join Submersive, you'll receive membership-related emails from member@submersive.com. These include your welcome email, event invitations, and space updates.

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You may unsubscribe from marketing emails at any time using the unsubscribe link in any email. Transactional emails — including billing confirmations and membership status updates — are not subject to unsubscribe requests, as they are necessary to maintain your membership.

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DATA RETENTION

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We retain your personal information for as long as your membership is active, and for a reasonable period afterward to comply with legal and financial record-keeping obligations. You may request deletion of your data at any time (see Your Rights below).

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YOUR RIGHTS

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You have the right to:

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  • Access the personal information we hold about you

  • Correct inaccurate information

  • Delete your personal information (subject to legal and billing retention requirements)

  • Opt out of marketing communications at any time

  • Data portability — receive a copy of your data in a portable format

  • Opt out of the permanent name display at the Austin location (Founding Circle members only)

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California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us if you have questions about your rights as a California resident.

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To exercise any of these rights, contact us at info@submersive.com. We will respond within 30 days.

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COOKIES

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Our website uses cookies and similar technologies to operate core site features and understand how visitors use the site. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

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CHILDREN'S PRIVACY

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Submersive is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

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CHANGES TO THIS POLICY

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We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify active members by email.

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CONTACT

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Questions about this Privacy Policy or how we handle your data:

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Submersive Austin Operating LLC

901 Barton Springs Road, Austin, TX 78704

info@submersive.com

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© 2026 Submersive Austin Operating LLC. All rights reserved.

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